| General Information
Physical Address:
8420 W Dodge Rd., Suite 210
Omaha, NE 68114-3492
(Morgan Place Building)
Claims Address:
PO Box 5809
Troy, MI 48007-5809
Phone Numbers:
(800) 605-8259 or (402) 390-8233
Business Hours:
Monday through Friday
8:00 AM until 5:00 PM CST
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| Customer Service |
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(new and existing web accounts, claim status, repricing questions, provider status and other general questions)
Monday through Friday, 8:00 AM until 4:30 PM CST
Phone: (402) 390-8233
Toll-free: (800) 605-8259
Fax: (402) 390-7210
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| Contracting |
Enrollment |
Network Access Fees |
| Credentialing |
Filing Complaints and Appeals |
Payer Relations |
| Electronic Data Interchange (EDI) |
Human Resources |
Provider Relations |
| Leadership |
Sales and Marketing |
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| Contracting |
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(for providers' questions about joining our network)
Ginger Snyder
Contract Specialist
Phone: (402) 390-8390
Toll-free: (800) 605-8259 ext. 8390
Fax: (402) 390-7267
Melissa Goeden
Provider Contracting Specialist
Phone: (402) 390-8237
Toll-free: (800) 605-8259 ext. 8237
Fax: (402) 390-3129
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| Credentialing |
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(for providers' questions regarding credentialing applications)
Phone: (402) 390-7254
Toll-free: (800) 605-8259 ext. 7254
Fax: (402) 390-1595
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| Electronic Data Interchange (EDI) |
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Brooke Latto
EDI Analyst
Phone: (402) 390-3122
Toll-free: (800) 605-8259 ext. 3122
Fax: (402) 390-1580
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| Enrollment |
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(group enrollments, ID card approvals and group terminations)
Fax: (402) 390-7262
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| Filing Complaints and Appeals |
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Please send in writing to:
Midlands Choice
Attn: Complaints and Appeals
8420 W. Dodge Rd., Suite 210
Omaha, NE 68114-3492
Fax: (402) 390-7263
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| Human Resources |
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Phone: (402) 390-8221
Toll-free: (800) 605-8259, ext. 8221
Fax: (402) 390-7211
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Leadership
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| Network Access Fees |
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(Mailed Payments)
Phone: (402) 390-7219
Toll-free: (800) 605-8259 ext. 7219
(Wired Payments)
Phone: (402) 390-3138
Toll-free: (800) 605-8259 ext. 3138
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| Payer Relations |
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(payer contract and service issues)
Christine Berg
Sr. Customer Relations Account Manager
Phone: (402) 390-7249
Toll-free: (800) 605-8259 ext. 7249
Fax: (402) 390-7260
Matt Durkan
Customer Relations Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260
Patty Venuto
Customer Relations Account Manager
Phone: (402) 390-3128
Toll-free: (800) 605-8259 ext. 3128
Fax: (402) 390-7261
Vivian Parks
Customer Relations Account Manager
Phone: (402) 390-8230
Toll-free: (800) 605-8259 ext. 8230
Fax: (402) 390-7260
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| Provider Relations |
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(provider contract and service issues or scheduling onsite visits for office staff)
Matt Durkan
Customer Relations Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260
Patty Venuto
Customer Relations Account Manager
Phone: (402) 390-3128
Toll-free: (800) 605-8259 ext. 3128
Fax: (402) 390-7261
Vivian Parks
Customer Relations Account Manager
Phone: (402) 390-8230
Toll-free: (800) 605-8259 ext. 8230
Fax: (402) 390-7260
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| Sales and Marketing |
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(inquiries regarding sales opportunities, RFPs/RFIs, disruption or GEO access reports, network analysis, and for general information on Midlands Choice sales support)
Mia Messer
Marketing Coordinator
Phone: (515) 440-3710
Toll-free: (866) 443-3710
Fax: (402) 390-7268
Suzanne DeJong
Sales Manager
Phone: (402) 390-1540
Toll-free: (800) 605-8259, ext. 1540
Fax: (402) 390-7268
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