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Contact Us

General Information

Physical Address:
8420 W Dodge Rd., Suite 210
Omaha, NE 68114-3492
(Morgan Place Building)
 
Claims Address:
PO Box 5809
Troy, MI 48007-5809
 
Phone Numbers:
(800) 605-8259 or (402) 390-8233
 
Business Hours:
Monday through Friday
8:00 AM until 5:00 PM CST

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Customer Service

(new and existing web accounts, claim status, repricing questions, provider status and other general questions)
Monday through Friday, 8:00 AM until 4:30 PM CST
Phone: (402) 390-8233
Toll-free: (800) 605-8259
Fax: (402) 390-7210

Contracting Enrollment Network Access Fees
Credentialing Filing Complaints and Appeals Payer Relations
Electronic Data Interchange (EDI) Human Resources Provider Relations
Leadership Sales and Marketing
Contracting

(for providers' questions about joining our network)
Ginger Snyder
Contract Specialist
Phone: (402) 390-8390
Toll-free: (800) 605-8259 ext. 8390
Fax: (402) 390-7267

Melissa Goeden
Provider Contracting Specialist
Phone:  (402) 390-8237
Toll-free:  (800) 605-8259 ext. 8237
Fax:  (402) 390-3129

Gary Busack
Sr. Director of Contracting
Phone:  (515) 238-5814

Credentialing

(for providers' questions regarding credentialing applications)
Phone: (402) 390-7254
Toll-free: (800) 605-8259 ext. 7254
Fax: (402) 390-1595

Electronic Data Interchange (EDI)

Brooke Latto
EDI Analyst
Phone: (402) 390-3122
Toll-free: (800) 605-8259 ext. 3122
Fax: (402) 390-1580

Enrollment

(group enrollments, ID card approvals and group terminations)
Fax: (402) 390-7260

Filing Complaints and Appeals

Please send in writing to:
Midlands Choice
Attn: Complaints and Appeals
8420 W. Dodge Rd., Suite 210
Omaha, NE 68114-3492
Fax: (402) 390-7263

Human Resources

Phone: (402) 390-8221
Toll-free: (800) 605-8259, ext. 8221
Fax: (402) 390-7211

Leadership

Network Access Fees

(Mailed Payments)
Phone: (402) 390-3138
Toll-free: (800) 605-8259 ext. 3138
(Wired Payments)
Phone: (402) 390-3138
Toll-free: (800) 605-8259 ext. 3138

Payer Relations

(payer contract and service issues)
Matt Durkan
Customer Relations Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260

Shelley McDonald
Customer Relations Account Manager
Phone: (402) 390-7241
Toll-free: (800) 605-8259 ext. 7241
Fax: (402) 390-7260

Patty Venuto
Customer Relations Account Manager
Phone: (402) 390-3128
Toll-free: (800) 605-8259 ext. 3128
Fax: (402) 390-7261

Provider Relations

(provider contract and service issues or scheduling onsite visits for office staff)
Matt Durkan
Customer Relations Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260

Shelley McDonald
Customer Relations Account Manager
Phone: (402) 390-7241
Toll-free: (800) 605-8259 ext. 7241
Fax: (402) 390-7260

Patty Venuto
Customer Relations Account Manager
Phone: (402) 390-3128
Toll-free: (800) 605-8259 ext. 3128
Fax: (402) 390-7261

Sales and Marketing

(inquiries regarding sales opportunities, RFPs/RFIs, disruption or GEO access reports, network analysis, and for general information on Midlands Choice sales support)
Mia Messer
Marketing Coordinator
Phone: (515) 440-3710
Toll-free: (866) 443-3710
Fax: (402) 390-7268

Gary Busack
Sr. Director of Contracting
Phone:  (515) 238-5814