| General Information
Physical Address:
8420 W Dodge Rd., Suite 210
Omaha, NE 68114-3492
(Morgan Place Building)
Claims Address:
PO Box 5809
Troy, MI 48007-5809
Phone Numbers:
(800) 605-8259 or (402) 390-8233
Business Hours:
8:00 AM until 5:00 PM CST
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| Customer Service |
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(new and existing web accounts, claim status, repricing questions, provider status and other general questions)
Phone: (402) 390-8233
Toll-free: (800) 605-8259
Fax: (402) 390-7210
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| Communications |
Enrollment |
Network Access Fees |
| Contracting |
Filing Complaints and Appeals |
Payer Relations |
| Credentialing |
Human Resources |
Provider Relations |
| Electronic Data Interchange (EDI) |
Leadership |
Sales and Marketing |
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| Communications |
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(public relations, promotions, advertising, media relations and newsletters)
Phone: (402) 390-7212
Toll-free: (800) 605-8259 ext. 7212
Fax: (402) 390-3129
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| Contracting |
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(for providers' questions about joining our network)
Ginger Snyder
Contract Specialist
Phone: (402) 390-8390
Toll-free: (800) 605-8259 ext. 8390
Fax: (402) 390-7267
Debi James
Director of Provider Contracting
Phone: (402) 390-1590
Toll-free: (800) 605-8259 ext. 1590
Fax: (402) 390-7261
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| Credentialing |
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(for providers' questions regarding credentialing applications)
Phone: (402) 390-7254
Toll-free: (800) 605-8259 ext. 7254
Fax: (402) 390-1595
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| Electronic Data Interchange (EDI) |
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Kim Leaverton
EDI Customer Service Coordinator
Phone: (402) 390-7247
Toll-free: (800) 605-8259 ext. 7247
Fax: (402) 390-1580
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| Enrollment |
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(group enrollments, ID card approvals and group terminations)
Fax: (402) 390-7262
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| Filing Complaints and Appeals |
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Please send in writing to:
Midlands Choice
Attn: Complaints and Appeals
8420 W. Dodge Rd., Suite 210
Omaha, NE 68114-3492
Fax: (402) 390-7263
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| Human Resources |
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Phone: (402) 390-3123
Toll-free: (800) 605-8259, ext. 3123
Fax: (402) 390-7211
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Leadership
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| Network Access Fees |
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(Mailed Payments)
Phone: (402) 390-7219
Toll-free: (800) 605-8259 ext. 7219
(Wired Payments)
Phone: (402) 390-3138
Toll-free: (800) 605-8259 ext. 3138
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| Payer Relations |
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| (payer contracting and service issues)
Carmen Bliven
Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260
Christine Berg
Account Manager
Phone: (402) 390-7249
Toll-free: (800) 605-8259 ext. 7249
Fax: (402) 390-7260
Suzanne DeJong
Account Manager
Phone: (402) 390-1563
Toll-free: (800) 605-8259 ext. 1563
Fax: (402) 390-7260
Vivian Parks
Account Manager
Phone: (402) 390-8230
Toll-free: (800) 605-8259 ext. 8230
Fax: (402) 390-7260
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| Provider Relations |
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| (provider contract and service issues or scheduling onsite visits for office staff)
Ginni Kranjc
Provider Relations Manager, Iowa
Phone: (402) 390-1577
Toll-free: (800) 605-8259 ext. 1577
Fax: (402) 390-7261
Melissa Goeden
Provider Relations Manager, Nebraska
Phone: (402) 390-8237
Toll-free: (800) 605-8259 ext. 8237
Fax: (402) 390-7261
Pat Woodman
Client Specialist, Colorado, Illinois, Kansas, Missouri, Minnesota, South Dakota, Wisconsin and Wyoming
Phone: (402) 390-8223
Toll-free: (800) 605-8259 ext. 8223
Fax: (402) 390-7210
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| Sales and Marketing |
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(inquiries regarding sales opportunities, RFPs/RFIs, disruption or GEO access reports, network analysis, and for general information on Midlands Choice sales and marketing)
Mia Messer
Marketing Coordinator
Phone: (515) 440-3710
Toll-free: (866) 443-3710
Fax: (515) 440-1129
Marla Naumann
Director of Sales
Phone: (515) 440-3710
Toll-free: (866) 443-3710
Fax: (515) 440-1129
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