News

Hospital Survey Results Compiled

Responses to our survey of network hospitals’ satisfaction with Midlands Choice were positive, as reported in the chart below.  In addition, hospitals reported their three top concerns as:

• reimbursements—timeliness/accuracy, and an increasing number of Medicare patients;
• the challenges of remaining compliant with government regulations and insurance companies’ administrative complexities; and
• keeping up with technology.

Results of the physician office survey were reported in the December 2007 newsletter.

2007 Hospital Survey Results (percentage rating these categories as excellent, very good or good)
Overall Satisfaction	91 percent
Customer Service	Professionalism and Courtesy	94 percent
	Overall Ability to Meet Needs	93 percent
Repricing Accuracy	91 percent