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CTS Delivers the Answers You Need Now, Not Later

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For payer contacts who don’t use the Midlands Choice online Claim Tracking System (CTS), your counterparts at Meritain, Midwest Group Benefits and SISCO have news for you:  You’re missing out.

User Friendly
Current users appreciate that two years’ worth of claim data is retained in CTS, information is organized logically, and answers are rarely more than three clicks away. 

Reduces Callbacks
When there’s a question as to whether a claim was submitted, rather than answering “I’ll check on that and call you back,” you can say “I’m looking at a copy of the claim right now.  It was repriced by Midlands Choice on (fill in the date) for (fill in the amount).” 

“Resolution is almost instant,” Michelle Runde, a quality assurance analyst at SISCO, said.  “It’s a better way of helping the customer.”

Accelerates the Claims Payment Cycle
Claims Support Division Team Lead Peggy Poirier and three co-workers at Meritain use CTS to help avoid payment delays. “Especially at month-end, we can check re-pricing on any claim, whether it's paper or electronic,” she said.

Streamlines Reinsurance Paperwork
Claims Supervisor and Stop Loss Coordinator Debbie Decker, Midwest Group Benefits, prints copies of claims and their repricing face sheets from CTS and then forwards them to reinsurers along with EOBs.  As with answering claim status questions, tasks are completed in a matter of minutes. 

If your work requires access to Midlands Choice claim repricing information, getting a user account set up is simple.  To learn more, please contact your account manager or e-mail Payer Relations.