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Payer CTS

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For more than a year, provider offices have been able to check the re-pricing status of their claims on the Midlands Choice website. Online claim status information is now also available to payers, based on claim volume and payers ability to comply with security requirements.

The Claims Tracking System (CTS) allows registered users to monitor and track claims submitted during the past 24 months that have been repriced or rejected as "non-par”, and when repriced claims were forwarded to payers.

To obtain access to CTS, these requirements must be met:

  • Current Business Associate and Payer CTS user agreements must be executed and returned to Midlands Choice.
  • A web administrator must be selected to serve as “point person” for communications regarding CTS.
  • The web administrator must complete training (by telephone). This person will also be responsible for administering web accounts within his or her organization and for training new users. An online user guide is also available.

For additional information or to begin the registration process, contact your account manager.