For Healthcare Providers

PrinterEmail

News

Supporting Documentation for CIGNA Electronic Claims

Recent News


Claims should continue to be submitted electronically to CIGNA, even if supporting documentation is required. Indicate in the PWK (Claim Supplemental Information) segment of Loop 2300 of the electronic claim that the documentation will be sent through another channel. The indicators on the electronic claim include the delivery method (PWK02) for sending the attachment (e.g., fax, mail), as well as the description code (PWK01) for the type of attachment (e.g., physician report, operative notes). Supporting documentation can be either faxed to CIGNA at (570) 496-2945 or mailed to the CIGNA address on the back of the patient's ID card.

Note: The fax number for submitting supporting documentation will change to (859) 410-2422 as of January 1, 2011.