For Healthcare Providers

PrinterEmail

News

2009 Provider Survey Results

Recent News


Combined responses from separate 2009 surveys of Midlands Choice hospitals and physician offices show an overall satisfaction rate at nearly 94 percent, with 9 percent responding with a rating of excellent, 45 percent very good and 46 percent good.  Respondents whose overall satisfaction is excellent, very good or good has increased 3 percent since 2007 and 10 percent since 2005.

The highest satisfaction rating received on both surveys was received by customer service, specifically the "professionalism and courtesy of customer service" with 97 percent of physician offices and 99 percent of hospitals responding with ratings of excellent, good or very good.

The factors most important to respondents on both surveys, and thus having the most relevance to overall satisfaction, are:

  • Midlands Choice role as a facilitator with payers
  • Ease of doing business with Midlands Choice compared to other PPO networks; and
  • Our ability to reprice claims and forward to the appropriate payer (10 percent excellent, 38 percent very good and 36 percent good).

If you would like additional information about results of the 2009 survey, please contact Provider Relations.