Customer Service

(new and existing web accounts, claim status, repricing questions, provider status and other general questions)
Monday through Friday, 8:00 AM until 4:30 PM CST
Phone: (402) 390-8233
Toll-free: (800) 605-8259
Fax: (402) 390-7210

Business Development

(inquiries regarding sales opportunities, RFPs/RFIs, disruption or GEO access reports, network analysis, and for general information on Midlands Choice sales support)
Lisa Fiske
Operations & Business Development Specialist
Phone: (402) 390-7227
Toll-free: (800) 605-8259 ext. 7227
Fax: (402) 390-7268

Contracting

(for providers' questions about joining our network)
Ginger Snyder
Contract Specialist
Phone: (402) 390-8390
Toll-free: (800) 605-8259 ext. 8390
Fax: (402) 390-7267

Credentialing

(for providers' questions regarding credentialing applications)
Phone: (402) 390-7254
Toll-free: (800) 605-8259 ext. 7254
Fax: (402) 390-1595

Electronic Data Interchange (EDI)

Brooke Latto
EDI Analyst
Phone: (402) 390-3122
Toll-free: (800) 605-8259 ext. 3122
Fax: (402) 390-1580

Enrollment

(group enrollments, ID card approvals and group terminations)
Fax: (402) 390-7260

Filing Complaints and Appeals

Please send in writing to:
Midlands Choice
Attn: Complaints and Appeals
8420 W. Dodge Rd., Suite 210
Omaha, NE 68114-3492
Fax: (402) 390-7263

Human Resources

Phone: (402) 390-8221
Toll-free: (800) 605-8259, ext. 8221
Fax: (402) 390-7211

Leadership

Network Access Fees

(Mailed Payments)
Phone: (402) 390-3138
Toll-free: (800) 605-8259 ext. 3138
(Wired Payments)
Phone: (402) 390-3138
Toll-free: (800) 605-8259 ext. 3138

Payer Relations

(payer contract and service issues)
Matt Durkan
Customer Relations Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260

Shelley McDonald
Customer Relations Account Manager
Phone: (402) 390-7241
Toll-free: (800) 605-8259 ext. 7241
Fax: (402) 390-7260

Patty Venuto
Customer Relations Account Manager
Phone: (402) 390-3128
Toll-free: (800) 605-8259 ext. 3128
Fax: (402) 390-7261

Provider Relations

(provider contract and service issues or scheduling onsite visits for office staff)
Matt Durkan
Customer Relations Account Manager
Phone: (402) 390-3130
Toll-free: (800) 605-8259 ext. 3130
Fax: (402) 390-7260

Shelley McDonald
Customer Relations Account Manager
Phone: (402) 390-7241
Toll-free: (800) 605-8259 ext. 7241
Fax: (402) 390-7260

Patty Venuto
Customer Relations Account Manager
Phone: (402) 390-3128
Toll-free: (800) 605-8259 ext. 3128
Fax: (402) 390-7261