Call your insurance company or plan administrator at the number on your healthcare identification card when your questions are about:

  • Benefits and eligibility
  • Precertification requirements
  • Claim status and payment
  • Complaints and appeals
  • Obtaining additional ID cards

If you have questions about whether a provider is in the Midlands Choice network, check the provider directory, contact the provider, or contact Midlands Choice. To confirm provider participation, we recommend calling us at 1-800-605-8259 just prior to receiving services.