Midlands Choice maintains standards for both office site and medical records. All providers within the Midlands Choice network are expected to meet these standards. Currently, Midlands Choice does not conduct office site or medical record reviews on a routine basis. Should Midlands Choice receive a complaint related to physical access or quality of care, office site and/or medical record surveys may be conducted to objectively evaluate the quality of the provider’s office and evaluate whether the provider is complying with Midlands Choice site and medical record standards.
The medical record and office site standards criteria can be viewed at www.midlandschoice.com. To obtain printed copies, email the credentialing department or call 1-800-605-8259, ext. 7254.